Infuriating service or lack of service

I have been trying to follow up on a claim since yesterday. My main security gate has stopped working. This is a security hazard and a disaster waiting to happen. This gate is so heavy and its impossible to get in and out of our yard. The rain did not make matters any easier. If this gate falls on someone, would Standard Bank like to take the liability, due to there pathetic service in getting this resolved.Calling Standard Bank insurance on ***. Apparently the hold time is 10 mins, already Shocking, 50:48 minutes later(have a photo to prove) it becomes infuriating. WHAT DOES IT TAKE TO GET SERVICE FROM THIS COMPANY.The website just hangs. We feel like idiots at your mercy. So sick of this bad service.