SB
Siya B

1 reviews | Active since Oct 2018

16 Oct 2018, 09:03

Increasing premium without consent

I have been a Standard Bank customer for over 10 years and a few months back my funeral insurance was increased from R85 to R196 without my permission. I was told that all the increased debit orders cannot be reversed because the beneficiary is the one who increased it even though I never authorised such. Now why would Standard Bank do that when I'm the policy holder and I'm the only one paying it! It just doesn't make sense! I am currently unemployed and yet they still took my money like it was nothing and not feeling any remorse. This is by far the worst experience I have had with the bank I have trusted for so many years. I am even considering closing the account!

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Replies (1)
Standard Bank Insurance
Standard Bank Insurance's reply16 Oct 2018, 09:53
Official

Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre
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