Incorrect debit TWICE!

Hi, on 2Feb2024 I visited your branch in Rosebank because I had been incorrectly debited on my account. My debit order for insurance went through twice. I was put on the line and spoke to a very cold and rude woman by the name of Yolisha, who was unwilling to reverse the incorrect debit order. She then put her friend Kelebogile on the line who posed as her manager but in fact was not. I asked for a reference for the call and Yolisha told me tere are no references for calls. Eventually and due to the help of Xolani Mlangeni at the branch the debit order was reversed and my insurance cancelled. So imagine my shock when I was debited once AGAIN this month after I CANCELLED MY INSURANCE! I want my money back. This experience has been my WORST! The attitude and general don't give a $#%^that Yolisha and her friend handled me with and their inability to LISTEN to my query has left a bad taste in my mouth. Then you guys go and debit me, AGAIN? AFTER I CANCELLED? I want my money back. To whoever is reading this don't go Standard Bank for your insurance YOU WILL REGRET IT.