Incorrect Debit and Poor Service.Urgent Resolution Required

I took out a Standard Bank Funeral Cover online on the 3rd of July. When I received the policy schedule, I noticed that some of the personal details were incorrect. I immediately contacted your call centre, and after some time, the consultant (Moshe) assisted in correcting the errors. I then asked Moshe when the policy would begin debiting, as I had selected the 3rd of every month. He assured me that the first debit would only take place on the 3rd of August, and that the policy would only be active from that date. Trusting this information, I moved most of my funds to another account and left just a small amount in the one linked to the policy. To my shock, I woke up this morning (4th July) to see that a debit order had gone off from the funeral policy; one month earlier than I was told. This debit has left my account in negative balance, and I now risk being charged overdraft fees by month end for an error that is entirely Standard Bank’s fault. I have tried to call your customer service this morning for assistance, but I was repeatedly transferred to another department that never picked up. I have been on hold for over an hour with no help. This is unacceptable. I expect the following: 1. Immediate reversal of the debit that went off today. 2. Correction of my account so I am not charged overdraft or service fees because of this. 3. Written confirmation that my policy is only active from 3 August, as originally agreed. I am deeply disappointed by the service I’ve received. I cannot afford to work hard only to be penalised due to a bank employee’s misinformation and a clear system failure. Please resolve this matter urgently.