Incomplete bathroom

This complaint is directed straight to the Ceo. Claim number: K*** T/A We logged a claim on the 25th of November for a leakage in the bathroom, the claim was attended to weeks later. The bathtub was installed but till this day, it's not properly fitted. They just left it there which makes it very difficult to use because it looks unstable, the wall tiles was supposed to be replaced but nothing was done. The insurance has gone AWOL, no one has been in contact with me to follow up and my bathroom is a mess. I'm supposed to host a Xmas party for my family but how do I do that if my bathroom looks like a ditch? I've been paying insurance for 13 years and this being my 1st claim is very disappointing. I wait for your call in the next hour on ***.