Incompitance or lazyness?

On 02/01/2026 I submitted a claim for leaking pipes...a month later, it has still not been resolved. There is absolutely no communication from their side. I have spent hours holding on a call, just to either get another empty promise, or to be cut off. Emails to different people go unanswered. Photo's and quotations are not found, just to appear miraculously when insisting they were sent. I have never experienced such bad customer service besides a previous attempt to claim from Standard Bank Insurance. Requests to speak to managers are diverted, not that I expect any joy by speaking to one either.