*********** service and claim handler

If it was possible not to give a star I wouldn't give standard bank insurance a star. It is always a hassle to get standard bank to settle any of my claims. I lately suffered power surge to my geyser and due to poor service and agents not know their products they then wrote on the system that there is failure to components when they supplier Bright Plumbing confirmed it was power surge. I then requested that they send me an extract that states on the policy wording that there is no cover to power surge to geyser components they failed and I haven't received a response to date. I also requested for a team leader or manager to make contact they too failed to contact me. I pay my monthly premium with no fail but standard bank fails me every ****** time.