***********, poor service, below zero rating

I took a home loan with standard bank in 2021, as required by law I also signed a building insurance so that I am covered against any structural damage. I signed the insurance with the brokers and even lawyers. 10 months later I realised that I am not covered, the insurance was never processed. of which this could have put me in danger. I called and the lady told me I will have to pay all the missed premiums and of which that will not happen since they are the one who messed up.

I cannot be treated unprofessional, if that is what you do to other clients it wont happen to me, If my insurance is not fixed today, I will apply for bond switch and switch the bond followed by cancellation of all service I have with standard bank. I am not stuck with you, I cannot be ****ed off by your incompetency, your tendency of taking advantage of customers should not come to me am the type that you can just treat like you wish and get away with it.

You need to fix my insurance and pay for my inconvenience. I am also going to post this on social media platform