*********** and Uncaring

I complained about Standard Bank Insurance last week on Hello Peter. I put in a claim for my gate motor and the entire process has been an absolute nightmare. My claim number is 18/095340. For a start you can never get hold of anyone at the call centre. I had to drive out at my own expense to their offices and finally got an assessor to come out. I had to then phone the contractor to come out for a quote. The contractor said they would get in touch with the bank and everything would be organized. Low and behold I wait weeks for something to be done or some kind of feedback but get absolutely nothing. After complaining on Hello Peter I get a flowery response about the pride they take in their service( that's a joke) and a response from someone called Mahommed Khan who carries the title, Executive and Social Media Moderator. He gives me the standard bs - I'll investigate and revert to you but be advised it can take up to 8 days. 8 days to sought out a claim for a gate motor?? Well it's been 8 days and surprise, surprise, still not one bit of feedback. I mean for God's sake this is just a simple claim. What happens if I have to put in a claim for something serious?? I made it clear on the last complaint that this is a security problem - we are at a severely increased risk for hijacking and house ******* but it seems Standard Bank Insurance couldn't give a stuff about their paying customers. All they care about the monthly payments and doing as little as possible to honour their commitments.