RD
Rezina D
1 reviews | Active since Jan 2021
05 Aug 2021, 07:46
*********** and beyond Useless
It's been 2 months since I've complained about standard banks insurance andI didn't receive any communication from them at all you are so useless and *********** rest assure that the ombudsman will be hearing from me. It's as if I don't even exist. How rude!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank Insurance's replyOfficial
05 Aug 2021, 08:56Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
Standard Bank Insurance's reply05 Aug 2021, 08:56
Official
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
RD
Rezina D's updateReviewer Update
06 Aug 2021, 16:52Ag this is the same reply you've had for the past 2 months no one bothered to contact me so please stop lying
RD
Rezina D's update06 Aug 2021, 16:52
Reviewer Update
Ag this is the same reply you've had for the past 2 months no one bothered to contact me so please stop lying
Standard Bank Insurance's replyOfficial
10 Aug 2021, 08:46 Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
Standard Bank Insurance's reply10 Aug 2021, 08:46
Official
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
RD
Rezina D's updateReviewer Update
23 Aug 2021, 13:18This is a stupid automated reply you have and then no one cares after that how is it possible that for 2 whole months I haven't received any phone call from you guys. Just stop with your automated response and take responsibility so we can sort this issue out or do I just not matter?
RD
Rezina D's update23 Aug 2021, 13:18
Reviewer Update
This is a stupid automated reply you have and then no one cares after that how is it possible that for 2 whole months I haven't received any phone call from you guys. Just stop with your automated response and take responsibility so we can sort this issue out or do I just not matter?