Incompetence RE:SBIB funeral flexi plan

My account with debited this on the 5th or 6th with all the outstanding premiums and this month's premiums. For the past year I have struggled with these policies and this has become a tideous exercise for me which had resulted in me calling your department every month.

With that being said, this has made me incur unpaid premium fees for all this. Please recall the telecom I had with above mentioned consultant as I need the unpaid fees to be reversed back into my account as I am on an overdraft of R1700 because of the above descrepency. I have sent emails during this month that are not being actioned or acknowledged. I will therefore seek further and dire measures. I have been a loyal client for more than 20 years and it saddens me that it had to come to this for my relationship with the bank to end