Incompetence

I had it with the call centre they don't know what they are doing !!!

I phoned and asked for a letter that will state that my vehicle will be covered outside South Africa, the call took over 20 min and they got it wrong, this was not the first time that they send me wrong document.

The letter I got only stated that I am insured with they. I called again today complaining that the letter was wrong and the lady had an attitude.