Impossible to query Standard Bank Insurance

Standard Bank Insurance Brokers has a tagline – “Insurance made easy” Not my experience! My 90-year father asked me to find out some details of an insurance policy that is being debited from his account. The painful process to not even get an answer yet went like this: 23 May - phoned the customer centre and got an email address with details of what I must send in. 24 May - sent email with power of attorney requesting the information 25 May – my email was read 30 May – sent a pointed reminder email 30 May – reply informing me that the power of attorney letter needs to be certified or stamped 31 May – I sent a reply requesting clarification of what is required 31 May – my email is read 6 June – phoned the number given for further enquiries but there is no option for general support 6 June – emailed a desperate reminder/request 6 June – my email was read 10 June – sent a reminder email requesting to be referred to a senior manager to assist me. And notified them that I was going to post this on HelloPeter 10 June – my email was read 14 June – still no reply