Impossible to communicate with Standard Banks Insurance(Home)

My wife and I are at our wits' end trying to communicate with Standard Bank insurance. Everytime we need to communicate to; intiate a cliam, follow up on the appointment of a contractor, follow up on a payout, we have to go through one or more of the below communication options:

1. Web(insure.standardbank.co.za) or App - NO! Won't link my policy. 2. Phone - ***- Lottery if you get someone to answer. Record is 1h17mins (ran out of airtime) 3. Call me back - Had a single missed call that came through during a meeting(Might have been standard bank). No further follow up message or call. 4. Email - *** - 72 hour turnaround time

It feels like you are trying to make the claims process extremely difficult.

Gary Brown