Impossible to Cancel Insurance with Standard Bank

I have never experienced such unnecessary difficulty in trying to cancel an insurance product. Standard Bank makes it almost impossible to do something as simple as cancel a policy. None of their digital platforms (app, internet banking, email) allow me to complete the process, so I’m forced to phone in.

When I call, I’m transferred multiple times between departments — in my most recent attempt, I was transferred four times before I even reached the right place. Each time, I had to explain my situation again, only to be placed on hold and wait for ages. What should be a quick and simple process becomes a long, frustrating exercise where it feels like Standard Bank is intentionally making it difficult for customers to leave.

This is not acceptable customer service, and it leaves me with the impression that customer convenience is the last thing on Standard Bank’s mind.