I'm not impressed with your service.

I'm not impressed, I asked for my banking details to be changed in February, they called me and when they couldn't get ahold of me , No sms, No email that they tried calling me, I submitted a claim on Thursday and up till today No money paid, I burried my sister on Sunday with money I had to borrow, I'll Never recommend your service to anyone. Id ***, I want my money to be paid in full and becaus this was not my fault that your advisor did not see the importance of changing banking details when I asked her too, how does this fall apart of TCF,you sent a copy of a call that I can't even open to listen too, I sent Palesa a mail regarding this and no response from her, Im taking this matter to the Ombuds.