Ignoring insurance claim ( Disgusting customer service)

During DBN floods in April, I had roof leaks and cracks outside. Registered a claim in May, was send from pillar to post, nobody takes responsibility to follow up on your claim. The builder appointed had no interest on assisting me as a client. The customer service consultants are clueless on how to handle a claim.16 years of paying insurance premiums came to zero assistance. After waiting for 5 months with no assistance I have cancelled the insurance and joined a new service provider. I have started to fix the damages on my own.