Ignored as usual...

Once again, having an issue with zero responsiveness.

I have a claim that is being flat ignored by either Standard Bank, the contractor assigned by them, or both. The contractor sent the quotation WEEKS ago and whenever I try get an answer from someone at Standard Bank, they always "can't see from their end" and "someone will get back to me" which NEVER happens.

Please sort this out. I am starting to reconsider every account I have with Standard Bank (Home Loan, Insurance etc.) as there is a problem like this every time I need something THAT I PAY FOR.