IF YOU WANT TO PAY FOR A NON EXISTENT SERVICE, GIVE STANDARD INSURENCE A CALL!

Standard bank is not even deserving of even one star. Our pipe burst in our house and we just cant seem to get any correspondence from the claim department. No email is answered or call is answered before 20 minutes and when you do get through you are told to hold and then eventually cut off. With each call you have to remind them that all docs have been submitted so when they check with the auditors then there is a reluctance to give an answer. I just cant seem to get any info whatsoever from your consultants as you can here they are more focused on their kids screaming in the background or the doctors appointment they are making on the other line (this happened on 2 seperate calls). This is our first time claiming in several years and it feels like I have paid for a non existent service. I want answers! I am sitting with a gaping hole in my bathroom with a toddler in the house. Its constantly raining which means the exposed area is being damaged further because we have to wait for your ****** approval. Emergency plumbing had to be called to stop the water gushing out but now we need to close the exposed area which is what we need approval for! Give me a ****** answer now! This is not fair what you are doing to your customers! Your should be ashamed of yourselves for treating your clients like this in this economic climate.