1 reviews | Active since Mar 2022
If considering Standard Bank Insurance, PLEASE DO NOT...for your own sake.
If I could give them zero stars I would but it would be more accurate if I could give a negative rating. I cannot believe what Standard Bank Insurance is doing to my 65 year old mother. She bumped her car in an accident in July last year. They want to write-off the vehicle and pay her out 1200 for her KIA, they want to take almost R 30 000 for Premium Prejudice, to which they claim my mother misrepresent the year model of the car but she did not, she took it to their assessment center (where they should have picked this up and probably did) and now my mother is stuck without a car and waking up 2 hours earlier for over 6 months to go to work by bus and then taxi. Standard Bank should be ashamed of themselves, really.
We asked them for the proof where she said what model it was and we are still waiting on this "proof" they have...4 months later.
I am not client. I can also assure whoever may be concerned, my mother does not feel like a valued customer. She paid INSURANCE 6 years without complaint and one accident and we received all sorts of reasons why a car, which was drivable afterwards, was written-off for damage that we could have had fixed for under R10 000.
All Standard Bank Insurance managed to do since then is provide a courtesy car during the rioting period when she wasn't even travelling to work. That car sat in the parking for all but one day of the approximately three weeks we had it.
Now almost 10 months she has been taking 4 taxis a day to work and back.
THE COMPLAINT REFERENCE NUMBER *** P MORGAN ***9 - IF YOU REALLY ARE INTERESTED IN ASSISTING.
I am not client. I can also assure whoever may be concerned, my mother does not feel like a valued customer. She paid INSURANCE 6 years without complaint and one accident and we received all sorts of reasons why a car, which was drivable afterwards, was written-off for damage that we could have had fixed for under R10 000.
All Standard Bank Insurance managed to do since then is provide a courtesy car during the rioting period when she wasn't even travelling to work. That car sat in the parking for all but one day of the approximately three weeks we had it.
Now almost 10 months she has been taking 4 taxis a day to work and back.
THE COMPLAINT REFERENCE NUMBER *** P MORGAN ***9 - IF YOU REALLY ARE INTERESTED IN ASSISTING.