I lost my mother on the 26th July 2021 I then went to the lakeside mall branch in benoni to lay a claim on my funeral insurance, they said they have received my insurance but there is nothing till this day...I have been to the branch quite a few times wit

I lost my mother on the 26th July 2021 I then went to the lakeside mall branch in benoni to lay a claim on my funeral insurance, they said they have received my insurance but there is nothing till this day...I have been to the branch quite a few times with no luck. How do you expect me to deal with the situation when you not even answering calls how am I supposed to go about this because I've tried contacting you via whatsapp also no luck I got money from the loan shark to bury my mom but now I'm left with a huge debt. And a bank that does not wa t to pay me my insurance money.