I KNOW, STANDARD BANK ONCE AGAIN RIGHT ??

Here we go again. Is the insurance industry experiencing a crisis? Been more than 3 weeks with no word on my damaged wall tiles from a damaged geyser, this affected the ceilings and tiles on the walls, with the bathroom ceiling not touched as I have installed PVC which "should hold the water and not display any damage" . Two Standard bank people came to check these. After weeks of waiting for feedback I sent an email asking about the status and I have just recieved a reply that due to poor workmanship my tiles will not be repaired. The water clearly got in between the wall and tiles with these changing colour as they were wet. They display a hollow sound when knocked on, both experts sent did not mention any poor workmanship however the feddback is just that.