I hate dealing with Standard bank

I have lodged a building insurance claim on the 11/01/2016 and to date only the contractor has been out and awaiting for authorization from standard bank insurance department. I have had no feedback from them and when you do contact them you must hold for 20 mins just so that they can tell you that someone will get back to you before then end of the day. While my damaged house is not being repaired but they will take my money very quickly i am truly fed up.