I AM SUPER FRUSTRATED

I HAD A CLAIM WITH STANDARD BANK BUILDING INSURANCE, THEY REPLACED MY GEYSER THE 18TH OF JUNE, IT IS THE 24TH OF JULY, I STILL DO NOT HAVE HOT WATER, OR A WORKING GEYSER, THAT IS PATHETIC, I CALL NUMEROUS TIMES. STILL ON THE PHONE WITH THEM - SUPER FRUSTRATED