I am not a charity case just allow me access my account

I am having a revolving loan account with Standard bank since 2013.I am suppose to access my account after paying 15 percent of it. Standard bank is claiming I am under debt review. I am not under debt review. I have never been under debt review. My account is up to date. I never defaulted on my account. Standard bank have my statement to prove what I am saying that is a glaring evidence. I have provided them with all the information they needed from me. What Standard bank is doing to me have racial undertones because early in May 2020 they said they can grant me payment holiday which I never requested and I declined it outright. I am able to fulfill my financial obligations.