How long is acceptable?

I lodged a motor vehicle claim on behalf of my elderly mother on 7 March and by the Thursday had no response so i followed up which lead to an appointment with the assessor on Fri 11 March.<br> To date there has been no quotation or confirmation of this claim and every time I call or email I get a response that it is somewhere between SIL, the assessor and moderator but no one is taking responsibility pushing the blame from one to the other and I wait...<br> This is the 2nd dealing with SIL this year and the 1st encounter is now sitting in the hands of the insurance ombudsman...<br> What has happened to 'moving forward' Standard Bank?