How long does it take to investigate a issue ???

Morning Mahommed How much time does Standard Bank Insurance need? I believe I have been more than patient with Standard Bank Insurance Lets reflect on the time line 11/11/2020 • Burst water Pipe • Called for assistance 12/11/2020 • Tried calling again for assistance 15/11/2020 • Get a call from Insurance asking if they can help • They quoted my asses higher than the repair • Place complaint on hello Peter

17 /11/2020 • Email from you apologising (apology rejected) 18/11/2020 • Sent email stating my dissatisfaction with Standard Bank Insurance • Got a request for phone numbers 19/11/2020 Asked if any progress 20/11/2020 Email saying you working on the problem 27/11/2020 Received email saying still working on issue will up date SO 10 DAYS AFTER COMPLAINT WAS ACTIVATED STILL NO RESALUTION • Recap on complaint …. NO SERVICE • ACCES A LOT HIGHER THAN REPAIR WILL BE • NO COMPLAINT RESELUTION