Household Insurance Claim

I lodged a Geyser query on the 19th December 2022 as my Geyser is in my Main Bedroom and has been dripping in the Ceiling and Ceiling Assessor was quick to respond but should have been Plumber who should have 1st responded but it was not the case until today the 27th December 2022

Did the follow up and the Consultant confirmed case SHS/2022/327634 has been closed and new case was lodged which until today, the Plumber did not pitch to check the Geyser.

Ceiling Assessor did the assessment on the 19th December 2022 and until today (27th December) the Geyser is still dripping