House fire, subsequent armed *******

My parents Keith and Kathryn Bright would like a meeting to discuss their claim. Their house burnt down 3 months ago. THEY HAVE NOTHING AND STANDARD BANK HAVE IGNORED THEM. THIS IS DISGUSTING CUSTOMER SERVICE. They are now recovering from a vicious armed ******* and ***ual assault by a gang, who thought the claim was settled and money was on the premises. SOME HOPE!!!!! Standard bank needs to answer for this, I am holding them responisble for the 3 hour torture of my parents by hammers, pangas and guns. 3 months to sort out this issue is rediculous. INSURANCE OMBUDSMAN NEXT!