House fire, subsequent armed *******

My parents Keith and Kathryn Bright would like a meeting to discuss their claim.

Their house burnt down 3 months ago.

THEY HAVE NOTHING AND STANDARD BANK HAVE IGNORED THEM. THIS IS DISGUSTING CUSTOMER SERVICE.

They are now recovering from a vicious armed ******* and ***ual assault by a gang, who thought the claim was settled and money was on the premises. SOME HOPE!!!!!

Standard bank needs to answer for this, I am holding them responisble for the 3 hour torture of my parents by hammers, pangas and guns. 3 months to sort out this issue is rediculous.

INSURANCE OMBUDSMAN NEXT!