Horrondeous Service by Standard Bank Insurance

HLB/2025/435488 -I logged a query in October last year, which to date (12 January 2026) has still not been resolved. Assessors came and assessed the damage the claim was approved. I was advised by Josh Mitchell that an agreed amount was going to be paid to my account so that I would resolve the matter myself (by building the fallen retaining wall) of which I agreed.

The consulted called me and told me they would deposit the money within 2 days that was on the 24th of October 2025. I've never received any cent from Standard bank and yet they claim they have made the payment, when I check the documents, I noticed that the money was deposited into a wrong account. I notified the consulted (Joash Mitchell) that was handling the matter up until today I have not received any help from them. I've sent numerous messages; I've called a thousand times no one is helping to sort out the matter.

I am so disappointed with how this matter has been handled, this experience reflects a lack of urgency and customer care. I've had a fallen wall for 3 months, which is a huge risk to my safety and the safety of my family, and yet during these 3 months you have continued to debit my account. You guys have shown that you don't care about your customers

I request immediate resolution of this matter.