Horrific Claims Experience

Item: Standard Bank Insurance
Rating: 3
Author: RENITA G

My issue is with logging a new claim for power surge on gate motor as this is a safety issue reason being of the highjacking on our street currently. I've been calling Standard Bank Insurance on ********** 474 since the 19th of October 2018. To date I've been listening to a voice recorded message: "WE ARE EXPERIENCING HIGH VOLUME OF CALLS, PLEASE STAY ON THE LINE FOR A NEXT AVAILABLE CONSULTANT". this goes on everyday & for more than 10 minutes per call. My airtime gets finished waiting on the line for a consultant. The other message is "DID YOU KNOW THAT YOU CAN LOG A CLAIM VIA. ONLINE BY GOING TO www.stardardbank.co.za/insurance or www.standardbank.co.za & choose online insurance, However this does not work.

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RENITA G's updateReviewer Update

29 Oct 2018, 14:53

Last Friday, 26th of October 2018 I logged a compliant about Standard Bank Insurance. I received a call from a consultant advising me that a claims consultant will call me shortly during business hours of Friday. Well just to let you know that it's now 14h50 today 29th October 2018 and I've not been contacted yet. Crime in our area is growing however Standard Bank Insurance fails to acknowledge my numerous attempts of trying to contact them to log my claim. What a pethetic experience.

RENITA G's update29 Oct 2018, 14:53

Reviewer Update