horrible / terrible service

<p>16/029000 Refenece number for the Insurance Claim ....</p> <p> </p> <p>Claim given to standardbank on the 29 March 2016.</p> <p>Acessor was at your home on the 21 April 2016</p> <p>Do***entation was supp**** and submitted .... and nothing has been done or completed ....</p> <p>Everytime you call them, i was informed that the money will be paid out withing 24 hours .... NOTHING HAPPEND...</p> <p> </p> <p>Wednesday 11/05/2016 they again said withing the next 24 hours ..... </p> <p> </p> <p>Today 09H00 i phones again .... Person informed me that the "system" shows that there is no pay scheduled and ??????????????? again nothing ...</p> <p> </p> <p>Please help this is unexeptable. </p> <p> </p>