Horrible Service on Funeral Claim

I went to the Standard Bank branch in Westgate to lodge a funeral claim on Monday 29 April 2024. All the correct documentation was provided to the consultant, she emailed it through to Standard Bank funeral claims. According to my knowledge this claim was supposed to be paid out within 48hrs. I called in and was advised that the claim has not even yet been assessed. I had to take out a loan to bury my mom yet she had cover in place to take care of all of this, this is completely unacceptable because you take your premiums on time.

I expect an answer or payment into my account today. The service with Standard Bank is pathetic a funeral claim should not take this long to pay out.