Horrible service, not updating the customer and delivering good in promised time.

<p>I logged a call with the insurance for a burst geyser and was promised that the geyser will be replaces in the next 2 hours. I waited until noon and called and the agent said they will find out advise and in few minutes. I contacted @standardbankza on tweeter and they responded and took my details but no response from them until now. This is pathetic service from a big institute..</p>