Horrible service, lack of accountability , worst customer experience

As a dedicated client for over three decades, I have consistently maintained a claim-free record and ensured timely premium payments. Currently, as a pensioner, I am encountering substantial challenges with my ongoing claim, and my personal security has been compromised due to recent incidents of theft at my property. Given the lack of advancement and communication regarding my claim, I find it necessary to escalate this issue to both media outlets and the ombudsman. I am also contemplating the termination of all my banking and policy affiliations with your institution as well encouraging my friends and family to do the same as i been a brand ambassador for standard bank egg in my face.