Horrible service from standard bank insurance

My boundary wall has fallen over during the heavy rain in April. The assesor came out and sent in the claim to standard bank. I waited weeks with no call, no feedback nothing. I had to phone them every 2nd day to ask what the progress is and they could just never give me a straight answer. With this wall down it has been a major security risk for us and standard bank just didn't make my claim a priority at all. I waited up to 2 hours on the line one day just for them to answer the phone. I would not recommend anyone to ever get their insurance through standard bank. They definitely do NOT have your best interest at heart.