Horrible service form Standard Bank Insurance

We have put in a claim more than 4 weeks ago for a gate motor. Standard bank doesn't have a service provider in our area so advice us to use a local service provider and now refuse to paid the service providers quotation. They do not have a idea what is wrong with the gate motor, also do not have an idea where we are situated but that doesn't bother them to get our payment every month. If they don't trust other services providers they must have there own in very area that they take peoples insurance money. It took forever to get through on the telephone but they do not respond to any email, not matter what mail address you are using. By far the worst service I've got from an insurance company. I am going to cancel our policy ASAP!!! Claim nr 21/010463