Horrible Service

Horrible service I received from funeral claims department. I submitted a claim on Monday(05/05/2025) using whatsapp platform and I promised that I would receive an sms with a reference number, the message never came through. Tuesday l decided to send the documents using email. I called on Wednesday and waited for over an hour just to get through to the consultant, l was told that documents were received and l should expect the call from the assessor which never happened. I did the follow up on Thursday and l was told the claim is with the assessor. Friday l was told the same thing, today is Saturday but still no call from the assessor and no payout was made. How on earth does Standard Bank expect people to bury their loved ones. You are quick to debit premiums but you drag your feet when it's time to payout.