Horrible service!!!

I am so disappointed in the service if you can call it that even! from Standard Bank Insurance. I had a burst pipe in my kitchen on the 11th of July on a Friday evening, my whole kitchen was flooded. It was a royal mess! The plumber only came out the following Tuesday. I had to have it fixed myself. Leading up until today I have not been assisted, I have to call almost everyday day to follow up on the progress. The assigned claims assessor Sylvia Seabe NEVER answers any emails, Standard Bank Insurance you have to do better!!