Horrible Service

Firstly if I could give 0 stars I would. The service is putrid! My insurance installment was increased without prior communication, I inquired about this and received a sloppy email not even an apology or explanation of why I was not i formed. Secondly I logged a claim due the bad weather in Capetown the past few weeks my roof was damaged, I reported this immediately and only 3 weeks later someone was sent out to assess. Today exactly 1 month later I called to find out about my cliam I was advised my claim was rejected due to ware and tear mind you this is a propery I purchased a year ago and did not have this issue last year this clearly happened because of strong winds. So if I didnt call in today I would have never known. The utter audacity to increase a premium and when one claims they find a reason not to pay out. I would not recommend any1 to out insurance with Standard Bank. I am definitely looking for a better insurance and will move my home loan account to another credit provider.