Horrible SERVICE

Greetings,

I have lodged a claim with Standard Bank with regards to a problem with my garage doors and motor in 2024, I had to then write emails back and forth due to a lack of response from Standard Bank. Secondly, Standard Bank then appointed an assessor who said they could not come to assess because geographically I am too far from Durban, and they are three hours away from me. I was then instructed to look for my own service provider who could come and assess and write a quotation. I then submitted a quotation and pictures to a Harold who said he was sent by Standard Bank, I then cc’d Refilwe on the emails- who then responded referring to a claim made in 2022; which was rejected by Standard Bank on the basis on not being able to het the repair the gate motor. I now referred her to the claim of 2024 where my garage collapsed, and I’m not being frustrated after having submitted a quote and pictures. This morning I spoke to a consultant named Thuli, who is now telling me that I need to have them repaired and claimed back; what service is this?! I pay every month, without fail for so many years but everytime I need help with repairing anything that is building related- Standard Bank needs to give me the run around and no clear instructions, the consultant now says I need to read clear guidelines? Now if there are guidelines speaking to this why did I have to submit so much; and not just submit a claim?! And what surety do I have that after I fix it that Standard Bank will reimburse me?

I am so so frustrated and on the verge of lodging a complaint with ombudsman with proof of how I never miss payments and how you guys keep referring to a 2022 claim that you still did not pay for.

Can someone clarify this? And contact me with a solution- I cannot be suffering whilst I’m paying you for a service.