Horrible Service

I had the most appalling service from this Insurance Company ever. Customer service is surely not at the top of their list.

A month ago I had an accident that damaged my boundary wall. I phoned Standard Insurance and they assured me that someone would arrive that same day to do an assessment. At 15h00 I phoned them again, only for them to tell me that their system had a problem appointing a contractor.

I then followed up the next Wednesday as no contractor has contacted me and they advised me to source a contractor to assess and quote on the repairs, which I have sent to them.

They had all the information from the contractor I sourced but they insisted that their system had assigned a contractor and they would contact me. It took a full 2 weeks for them to contact me and we arranged to meet the next Friday at 10 am. At 9 am that Friday, the contractor phoned me and said that he would be late because he had a flat tire after I made arrangements at work as well to get the time off. They did not pitch, without any further contact. The supplier they sent gave them a quotation that does not reflect the actual work to be done and is considerably less than the service provider I asked to assess.

The Insurance company had to contact the service provider I initially used to get a quote for the gate.

It has not been a full month since the incident. I have spent hundreds of rands on airtime to try and contact them to tell me what is going on. I have asked for recordings as I am considering legal action now.

Very disappointing service and I would not recommend them to anyone.

I would be grate