Horrible claim experience

I've had the worst claim experience with Standard Bank Insurance. I've been trying to get a claim sorted for a geyser for over a week, till today, no one cares to attend to the claim. I sent follow up e-mails to these recipients, till today no one responded *** a *** *** ***;

By the way this is insurance i did not sign up for, no one called me for advise, the cover was automatically added on my bond and they have been happy to take premiums and now there's a claim, i'm being ignored.

If this is how you handle your claims, I need this cancelled and all my premiums refunded.