Horrible and insensitive standard bank

I gave a funeral policy with standard bank, my mother passed away on the 15 January 2021 and I submitted my claim on the 18th of January with all the necessary documents. Today is the 26th and no payment has been made and I ask myself :what's the point of it all, how was I supposed to give my mom a dignified funeral. They promise to pay within 48hrs,which is standard but it's all lies. I've seen the same stories about them here on the site and wish I had done my research before taking their policy. I've never been so gutted and embarrassed at the same time having to explain to people that I'm still waiting for the payout.