********** Service!

The worst possible insurer in South Africa! I logged my vehicle claim on the 25th Jan 2023 but the panel beater has not commenced with the repairs! I am inconvenienced, frustrated and worse part there is no feedback nor communication from the Standard Bank Consultant. No one is responding to my mails, the team leader is not responding to the my mails not even their complaints team. I contacted the Complaints Team on ***@ 12h35 and the lady I spoke to showed so much disinterest, to a point where she told me straight up that I can proceed and log a social media complaint! The service is appalling to say the least, I’ve never come across an insurance company that encourages an unhappy client to log a social media complaint. There is no sense of urgency and everybody is confused… I will definitely be discontinuing my service with them.