Hopeless and Frustrating with NO ANSWER

<p>Claim no: 17/017759</p> <p>Claim type: Lightning damadge to alarm system</p> <p> </p> <p>After a very quick claim registration process on 2 March 2017, I thought that I were in very good hands</p> <p>Bet after this all the frustrations started,</p> <p>I send the supporting documentation through for evaluation and audit on 3 March 2017 to the e-mail address supp****, with no follow up I tried calling numerous times on the 6th and 7th with waiting time of at least 30 minutes each with no answer or someone who transfers you to the correct department and the wait starts all over again. Eventually on the 7th afternoon I reached a person in another department (afterhours claims), bear in mind the time frame to call are between business hours and the afterhours department cannot assist with progress of the claim but will let the responsible person contact me the next day.</p> <p>The next day came and went; I eventually I called again with the same waiting time of at least 30minutes with no answer or to be transferred to the correct department and the wait start all over again. Repeated attempts each business day from 7th to 14th March were made eventually reaching one lady who provided me with her standard bank e-mail address and will make sure this supporting documentation will be assessed and audited and still give me feedback the same day / early next day. The 14th went and the 15th went and still no response.</p> <p>Numerous further attempts at the same waiting time and no answer are just too much to bear for this claim.</p> <p>Meanwhile the alarm system is not working and the my risk are increasing</p> <p>Standard bank get your ducks in a row and sort this out!!!!!! we are at the 22nd already</p> <p>From a very frustrated Venter</p> <p> </p>