Homeowners Insurance Claim

I lodged a homeowners claim in early February 2023 with reference to storm damages to the roof of my house, and roof leaks which were addressed by a Standard bank appointed contractor on or about 2021. Standard Bank Insurance repudiated my claim for the storm damages but did not address the roof leaks appertaining to my claim that was previously addressed by Standard Bank Insurance in 2021. I advised Standard Bank Insurance that I was in regular communication with their contractor regarding substandard workmanship, but the contractor never attended to the problem despite promising to do so.

I was then referred to the complaints department which arranged for an assessor to visit my premises but I did not receive any response post the assessors in loco inspection. I was contacted by an official of Standard Bank Insurance on 02 May 2023 advising that the workmanship guarantee period has lapsed and they would not entertain my claim. I advised the consultant that I was in regular contact with the said contractor and I have WhatsApp messages as proof of my communication with the contractor in 2021 but the contractor failed to rectify the problem.

I contacted Standard Bank Insurance dispute department on 03 May 2023 and spoke with Ms Nolundi at 13:39. She was unable to assist me but advised that she will get the consultant by the name of Adeela dealing with my case to contact me. It is now 14h20 on 04 May 2023 but still no response.

I am extremely disappointed with the service afforded to me by Stanardbank Insurance.

Sagren Munsamy ***

It seems my next step is to contact the Bank Ombudsman for resolution of my