Home Owners Insurance - Can you get hold of the Call Centre NO! Do they answer emails NO! What am I paying for if I cant claim

On a daily basis I have tried to submit a claim with regards to lighting that hit my gate motor. Every time you call STANDARD BANK INSURANCE your get "WE ARE CURRENTLY EXPERIENCING HIGH CALL VOLUMES" this happens from first thing in the morning, till the end of the day. So when should I call to do my claim, as I have held on each time for over 30 minutes. I have tried different numbers and each time I get put thought to "WE ARE CURRENTLY EXPERIENCING HIGH CALL VOLUMES". I have also been given three different numbers and each time told NO this is the number you should be calling "***and ***and ***". Well what a joke. I have even gone so far as emailing virtually every email address I can find and when they call, I inform them of the problem and what gets said "SORRY YOU AT THE INCORRECT DEPARTMENT, HOLD ON" and what happens when you get transferred "WE ARE CURRENTLY EXPERIENCING HIGH CALL VOLUMES", and once again NOBODY answers. I pay on a monthly basis for my insurance and cant even do a claim!!!!!!!!!!!!!!! Standard Bank Home Owners Insurance you are a complete and utter joke, from the time I have taken out Insurance with you. You will definitely not get any referrals from me, nor will I recommend you to anybody, I would rather slate your name. YOU ARE ABSOLUTELY PATHETIC!!!!!!!!!!!