Home Insurance Claim

It has been 8 weeks now since we lodged our claim. We are given different stories everyday but the customer care agents ( that is if you can get through , if you are prepared to wait 30 minutes or longer, or if you used their call back option and the agent does not put you back to their preforming or drop your call). I have escalated a complaint only to receive their standard computer response. I have left messages for management to call me, no response here whatsoever. There is no recourse to these *********** staff members. I would only love for my claim to be finalized . I have been a premium paying customer foe over 20 years. Come on Standard Bank. You can do much better.